FAQs
What are the key promotion dates?
| Week | Claims must be lodged online before the 500 tickets are claimed no later than: |
| Thurs 01 Oct - Wed 07 Oct | Midnight on Wed 07 Oct |
| Thurs 08 Oct - Wed 14 Oct | Midnight on Wed 14 Oct |
| Thurs 15 Oct - Wed 21 Oct | Midnight on Wed 21 Oct |
| Thurs 22 Oct - Wed 28 Oct | Midnight on Wed 28 Oct |
| Thurs 29 Oct - Wed 04 Nov | Midnight on Wed 04 Nov |
| Thurs 05 Nov - Wed 11 Nov | Midnight on Wed 11 Nov |
| Thurs 12 Nov - Wed 18 Nov | Midnight on Wed 18 Nov |
| Thurs 19 Nov - Wed 25 Nov | Midnight on Wed 25 Nov |
| Thurs 26 Nov - Wed 02 Dec | Midnight on Wed 02 Dec |
| Thurs 03 Dec - Wed 09 Dec | Midnight on Wed 09 Dec |
| Thurs 10 Dec - Wed 16 Dec | Midnight on Wed 16 Dec |
| Thurs 17 Dec - Wed 23 Dec | Midnight on Wed 23 Dec |
| Thurs 24 Dec - Wed 30 Dec | Midnight on Wed 30 Dec |
| Thurs 31 Dec - Wed 06 Jan | Midnight on Wed 06 Jan |
| Thurs 07 Jan - Wed 13 Jan | Midnight on Wed 13 Jan |
| Thurs 14 Jan - Wed 20 Jan | Midnight on Wed 20 Jan |
| Thurs 21 Jan - Wed 27 Jan | Midnight on Wed 27 Jan |
| Thurs 28 Jan - Wed 03 Feb | Midnight on Wed 03 Feb |
| Thurs 04 Feb - Wed 10 Feb | Midnight on Wed 10 Feb |
| Thurs 11 Feb - Wed 17 Feb | Midnight on Wed 17 Feb |
| Thurs 18 Feb - Wed 24 Feb | Midnight on Wed 24 Feb |
| Thurs 25 Feb - Wed 03 Mar | Midnight on Wed 03 Mar |
| Thurs 04 Mar - Wed 10 Mar | Midnight on Wed 10 Mar |
| Thurs 11 Mar - Wed 17 Mar | Midnight on Wed 17 Mar |
| Thurs 18 Mar - Wed 24 Mar | Midnight on Wed 24 Mar |
| Thurs 25 Mar - Wed 31 Mar | Midnight on Wed 31 Mar |
Which Riva products are participating in the Promotion?
The NEW Riva Cappuccino, Latte & Mocha specialty packs are participating in this product.
The purchase of other Riva Coffee products will not be valid.
How do I claim the Movie Tickets?
- Purchase a participating product during the promotional period. Ensure you go online in that same week of purchase (THURS - WED) to lodge a claim for the FREE DOUBLE MOVIE PASS.
- Each week there are 500 to be given away. If you are one of the first 500 in that week, register your details.
- If you are one of the first 500: Ensure you post in a copy of your receipt & copy of your confirmation page so that it is received within 14 days to the following address:
Riva Stake Your Claim Promotion
PO Box 577
Eastern Suburbs MC
NSW 2004
- If you were not one of the first 500: You may still enter your details for a chance to win in the second chance draw.
- The countdown clock of 500 FREE tickets starts again on the following Thursday, so there is another chance the following week!
What happens once I've posted my claim?
We aim to process your claim straight away. We will review the paperwork provided. As long as all conditions have been met, we will send you an email stating your claim has been validated. Following that your tickets will be posted out to you within 4 weeks.
If your claim is invalid you will be sent an email advising you of this and the reason why. We will not post back your paperwork.
Can I change my details once I've completed my claim?
Please contact Cerebos Customer Service on consumer@cerebos.com.au to advise of your new details. We will endeavor to action this before your tickets are mailed out.
Can I claim more than once per week?
Yes, you can enter up to 3 times per week per household, however you may only enter
one claim per product purchased. If you would like to enter 3 times in one week, you
must have purchased 3 products.
Is the countdown clock based on when people register a claim online or when their claim is validated?
It is based on when people register a claim online.
What happens to all of the left over tickets if they are not claimed each week?
All prizes not claimed at the end of the promotion will be re-drawn in the unclaimed prize draw on 29/7/10.
I have lost my receipt, what do I do?
Without your receipt we are unable to validate your claim. A valid claim must have a receipt accompanying it.
Where can I use the Movie Ticket?
Tickets can be used at any of the following cinemas in your state:
Greater Union, Village, Birch Carroll & Coyle and Event Cinema.
Can I use the tickets at an Independent Cinema?
No, they are only valid at the abovementioned cinemas.
Can I use the tickets to watch any movie?
Yes, you can utilise them at the eligible cinemas for any session within the following times:
Tickets can be used at a participating movie passes are only redeemable Monday to Thursday (excluding school & public holidays). The movie passes are not redeemable Friday through to Sunday, and are not redeemable for Gold Class or other special seating or for special events or screenings.
How long are the movie tickets valid for?
Each movie pass will remain valid for a period of six (6) months from the date of issue (as indicated on the movie pass).
Do I need to activate my ticket once I receive it?
No. Your ticket is ready to be used as soon as you receive it.
Will the double movie pass come as 1 ticket or 2 singles?
You will receive 2 single tickets.
I have lost my ticket. Can you please send me a replacement?
Movie tickets need to be treated like money, lost or stolen tickets can not be replaced.